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List formalny numer 111

Spędziłeś z rodziną noc w hotelu. Nie jesteś jednak zadowolony ze standardu. Napisz list do kierownika hotelu wskazując:
- kiepskie jedzenie
- niewłaściwy pokój, który otrzymaliście
- niedziałające ogrzewanie w pokoju
- zażądaj odszkodowania

Dear Sir/Madam,
      I am writing to express my disappointment with the service I received when I stayed in your hotel on 20th December. Firstly, your food is usually of a very high standard but on this occasion, the meal in your restaurant left a lot to be desired. The food was cold and absolutely tasteless so neither my family nor I felt inclined to finish our meal.
Furthermore, although I had booked a double room with a bathroom and tea and coffee making facilities, on my arrival I received only a room with a shower. To make matters worse, the heating in the room did not work,
      I hope not to be treated lightly and I feel that I am entitled to compensation for this inconvenience during my holiday.
      I look forward to hearing from you as soon as possible. 
Yours faithfully